Inovasi Pelayanan dalam Pengelolaan Sampah: Studi pada Bank Sampah

Authors

  • Oscar Radyan Danar Universitas Brawijaya
  • Amin Rohmasari Universitas Brawijaya
  • Asti Amelia Novita Universitas Brawijaya

DOI:

https://doi.org/10.21776/ub.jiap.2019.005.03.15

Keywords:

innovation, waste management service, Bank Sampah Malang (BSM)

Abstract

The purpose of this study is to conduct an analysis of public service innovation in waste management in the city of Malang through the Malang Garbage Bank (BSM). In 2015 BSM get an award at the public service innovation system competition (SINOVIK). BSM won the top 25 public service innovations and became a national pilot conducted by the Ministry of Environment and Forestry (KLHK). This research using innovation and waste management theory. A qualitative approach through interviews and secondary data through various documents is the method of this research. The results of this study indicate that the process of managing waste by BSM through the process of sorting waste by customers, taking or depositing waste, sorting waste by BSM and managing waste becomes plastic chopped. Waste management by BSM able to change the mindset of the people who initially assumed that waste is an item that is no longer have economic value. Waste management innovation includes the type of process innovation, service method innovation, strategy or policy innovation, and system innovation. BSM is in the level of transformative innovation and discontinues innovation category.

References

Bachtiar, Hadhan. (2014). Pengembangan Bank Sampah Sebagai Bentuk Partisipasi Masyarakat dalam Pengelolaan Sampah Studi pada Koperasi Bank Sampah Malang. Skripsi Sarjana, Fakultas Ilmu Administrasi Universitas Brawijaya, Malang.

Dinas Kependudukan dan Pencatatan Sipil Kota Malang. (2018). LAMPID 2015, 2016, 2017. Tersedia pada http://dispendukcapil.malangkota.go.id/2017/07/lampid-2017/6/ [diakses pada tanggal 10 Oktober 2017].

Fitriana, Diah Nur. (2014). Inovasi Pelayanan Publik BUMN (Studi Deskriptif tentang Inovasi Boarding Pass System dalam Meningkatkan Kualitas Pelayanan Kereta Api PT KAI di Stasiun Gubeng Surabaya). Jurnal Kebijakan dan Manajemen Publik, Vol. 2(1), pp.1-10.

Glaser, Barney G., & Strauss Anselm L. (1985). Penemuan Teori Grounded Beberapa Strategi Penelitian Kualitatif. Surabaya: Usaha Nasional.

Halvorsen, Thomas, et al., (2005). On The Differences Between Public And Private Sector Innovations. Oslo: Publin Report.

Hardiyansyah. (2011). Kualitas Pelayanan Publik Konsep, Dimensi, Indikator dan Implementasi. Yogyakarta: Gava Media.

Hidayat, Rahmat. (2016). Pengelolaan Sampah Rumah Tangga Kota Malang Melalui Bank Sampah Malang (BSM). Tersedia pada https://www.kompasiana.com/rahmat_hidayat45/pengelolaan-sampah-rumah-tangga-kota-malang-melalui-bank-sampah-malang-bsm_572714fc999373480667b7eb. [Diakses pada tanggal 30 September 2017].

Kementerian Lingkungan Hidup RI. (2012). Profil Bank Sampah Indonesia 2012. Jakarta: KLH RI.

Kementerian Lingkungan Hidup dan Kehutanan RI. (2016). Menyambut Hari Peduli Sampah Nasional 2016. Tersedia pada http://www.menlhk.go.id/siaran-34-menyambut-hari-peduli-sampah-nasional-2016.html#. [Diakses pada tanggal 10 Oktober 2017].

Mashita, Nani. (2015). Kota Malang raih penghargaan "Emas Hitam Dibalik Tumpukan Sampah. Lensaindonesia [Internet]. Tersedia pada https://www.lensaindonesia.com/2015/04/30/kota-malang-raih-penghargaan-emas-hitam-dibalik-tumpukan-sampah.html [Diakses pada 12 Oktober 2017].

Mayangkara, Agung Prasetya. (2016). Evaluasi Kebijakan Pengelolaan Sampah di TPA Gunung Panggung Kabupaten Tuban. Jurnal Penelitian Administrasi Publik, Vol. 2(2), pp.427-444.

Muluk, M.R. Khairul. (2008). Knowledge Management: Kunci Sukses Inovasi Pemerintah Daerah. Malang: Bayumedia Publishing.

Naditya, dkk., (2013). Implementasi Peraturan Daerah Kota Malang Nomor 10 Tahun 2010 Tentang Pengelolaan Sampah. Jurnal Administrasi Publik, Vol. 1(6), pp.1086-1095.

Sejati, Kuncoro. (2009). Pengelolaan Sampah Terpadu dengan Sistem Node, Sub Point, Center Point. Yogyakarta: Kanisius.

Sinambela. (2016). Reformasi Pelayanan Publik. Jakarta: Bumi Aksara.

Suryani, Anih S. (2014). Peran Bank Sampah dalam Efektivitas Pengelolaan Sampah Studi Kasus Bank Sampah Malang. Jurnal Aspirasi, Vol. 5(1), pp.71-84.

Downloads

Published

2020-02-07

Issue

Vol. 5 No. 3 (2019): Jurnal Ilmiah Administrasi Publik (JIAP)

Section

Articles

License

If your paper is accepted, the author identified as the formal corresponding author for the paper will receive an email prompting them to login into Author Services; where via the JIAP Author Licensing Service they will be able to complete the license agreement on behalf of all authors on the paper.